Excerpt
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Table of Contents
Foreword vii
Introduction viii
Section 1: Getting Started 1
Chapter 1—How to Work Well in Canada
- Canadian culture in the workplace
- Professional behaviour in Canada
- Sharing ideas and learning about Canada
- Canadian work values compared with
values in other cultures - How to work successfully in Canada
Chapter 2—Understanding Your Workplace Culture
- Learning about your workplace culture
- Getting oriented to your workplace
- Finding out your rights and benefits
- Finding out the norms in your workplace
Chapter 3—Setting the Stage for Success
- How to prepare for your first days on the job
- How to make a great first impression
- Meeting people and establishing good working relationships
- Setting up your workspace
- How to start off on the right foot
- Eight tips to get on track in the first two weeks
Chapter 4—Projecting a Professional Image
- How to dress for success in Canada
- What to wear in your industry and company
- Business clothing for the Canadian climate
- How to look up-to-date
- What you should know about grooming
- What to wear for business occasions
Section 2: Communicating on the Job
Chapter 5—Actions Speak Louder Than Words
- Non-verbal communication in the Canadian workplace
- Understanding people’s gestures and postures
- How to use body language to connect with people
- How to use body language to look like a leader
- Body language that makes a great first impression
Chapter 6—Business Talk on the Job
- Canadian communication styles
- Canadian conversation patterns
- Business buzzwords
- How to talk with your manager
- How to talk with co-workers
- Using the right words
- How to improve your speaking ability
Chapter 7—Telephone Tips
- How to be effective on the telephone
- How to begin and end business calls
- How to talk with receptionists
- How to answer the phone for business calls
- Telephone courtesies
- How to leave effective voice messages
- Cellphone protocol
Chapter 8—Business Writing that Gets Results
- Five easy steps to business writing
- How to write an email
- How to write a business memo
- How to write a fax
- How to write a business letter
- How to write a thank-you note
- How to write clearly and professionally
Section 3: Working Relationships
Chapter 9—Getting Along with Co-workers
- How to get along with co-workers
- What not to do at the office
- Working well in a team
- Office courtesies—the everyday things that count
- The holiday season at work
Chapter 10—Good Boss / Bad Boss
- Understanding your boss
- How to develop a positive relationship with your manager
- Good boss, bad boss—different supervising styles
- How to manage problems with your manager
- How to handle a performance review
Chapter 11—Client Relations and Business Etiquette
- Working well with clients
- Making a good impression at a client’s office
- Business etiquette for the 21st century
- Business dining etiquette in Canada
- Hosting a business meal
Chapter 12—Office Politics, Gossip, and Romance
- Dealing with office politics
- Avoiding office gossip
- Office romance
Chapter 13—Avoiding and Solving Problems
- How to deal with difficult co-workers
- Unacceptable workplace behaviour
- Discrimination and harassment in the workplace
Chapter 14—Networking, Small-talk, and Relationship Building
- How networking can help your career
- Networking within your organization
- Networking outside of your organization
- How to network in Canada
- How to make connections at networking events
- How to use small-talk to build relationships
