Higher Education

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Communicating for Results, Third Edition: Chapter 11

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:


a) Decision-makers within an organization, suggesting changes or improvements
b) Government or industry clients to generate income
c) Companies and organizations wishing to receive bids on specific projects
d) None of the above

Question 2:


a) A summary
b) Background
c) Benefits
d) Staffing

Question 3:


a) If it establishes credibility
b) If it follows RFP instructions
c) If it is client-focused
d) If it overlooks the competition

Question 4:


a) Primary research
b) Secondary research
c) Undercover research
d) Both A and B

Question 5:


a) Always stick to the questions.
b) Ask open questions.
c) Lead with controversial questions.
d) Don’t provide questions in advance to ensure spontaneity.

Question 6:


a) Avoid the word “you.”
b) Make paragraphs at least seven lines long.
c) Use first- or third-person voice.
d) Use consistent sentence lengths.

Question 7:


a) A research strategy
b) A preliminary outline
c) Work schedules for writing and submission
d) All of the above

Question 8:


a) 10 per cent of the report’s length
b) 25 per cent of the report’s length
c) 40 per cent of the report’s length
d) 50 per cent of the report’s length

Question 9:


a) Advises readers to take specific actions
b) Introduces new material
c) Provides conclusions in the order they are presented in the body
d) Cannot be combined with recommendations

Question 10:


a) Reduce allegations of plagiarism
b) Support assertions
c) Help readers find source material
d) All of the above

Question 11:


a) The language should clearly indicate biases.
b) Headings and subheadings should be parallel.
c) Facts should be supported by evidence.
d) Both A and B are false.

Question 12:


a) Australian Pedagogical Alliance and Modern Language Association
b) American Psychological Association and Modern Language Association
c) American Psychological Alliance and Modern Literature Association
d) Authorized Psychosomatic Association and Model Linguistic Alliance