Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:

Which of the following statements is NOT generally true of Mary Richmond’s notion of social casework?
a) It was a one-on-one approach.
b) It was expert driven.
c) It presumed the importance of care and concern.
d) It encouraged the identification of strengths alongside challenges.

Question 2:

Which of the following is NOT a common factor?
a) Care and concern
b) Self-awareness
c) Genuineness
d) Collaboration

Question 3:

Which of the following is considered to be part of the case management function in direct practice?
a) Reflecting on thoughts
b) Changing behaviours
c) Advocating for resources
d) Processing emotions

Question 4:

What is attunement?
a) Being aware of how and individual or family is experiencing the helping relationship
b) Being aware of how you as a social worker are reacting to a client story
c) Intentionally revealing something about yourself as a social worker
d) Being focused on how individuals and families tell their stories

Question 5:

What does the Canadian Official Languages Act (1988) guarantee?
a) All provinces will provide access to health and social services in both official languages.
b) Veterans are guaranteed access to health and social services in both official languages.
c) Services provided directly by the federal government will be provided in both French and English.
d) Services provided directly by all levels of government will be provided in both French and English.

Question 6:

What might change the focus of a social work assessment?
a) Organizational context
b) Theoretical orientation
c) Social work role
d) All of the above

Question 7:

What is a central task of the first phase of the helping process?
a) Collection, analysis, and recording of data
b) Developing a shared understanding of the issues to be addressed
c) Discussing timelines for the work to be achieved
d) Challenging client perceptions

Question 8:

What type of endings can be the most difficult to process?
a) Client-initiated endings
b) Worker-initiated endings
c) Forced endings
d) Endings between client and worker who established an intense relationship

Question 9:

Which if the following is NOT central to the ending and evaluation phase of the helping relationship?
a) Reviewing progress
b) Consolidating gains
c) Planning next steps
d) Monitoring progress

Question 10:

Which of the following statement best reflects the differences between direct practice with individuals and direct practice with families?
a) One focuses only on individuals’ needs and concerns and the other only on families’ needs and concerns.
b) Assessment changes from a focus on reporting to one of observation.
c) One is either a voluntary or involuntary request and the other can be a combination where some individuals are voluntary and others are not.
d) All of the above

Question 11:

Social work with individuals and families finds its origins in settlement houses.
a) True
b) False

Question 12:

Social work with individuals and families is comprised of both clinical work and case management.
a) True
b) False

Question 13:

Social workers are expressing empathy when they identify and acknowledge how societal norms may be impacting individuals’ and families’ experiences.
a) True
b) False

Question 14:

Social workers can only achieve collaboration with individuals and families who seek services voluntarily.
a) True
b) False

Question 15:

Self-disclosure by the social worker can be used to help an individual or family gain insight into a particular situation.
a) True
b) False

Question 16:

Hope is a common factor.
a) True
b) False

Question 17:

Endings and evaluations are not important when social workers only work with individuals and families one time.
a) True
b) False

Question 18:

A social worker who is mandated to complete a structured written assessment should adapt his/her interviewing style accordingly
a) True
b) False

Question 19:

Families who seek help from a social worker usually present their issues in relational terms.
a) True
b) False

Question 20:

Family structure refers to the way a family is organized.
a) True
b) False

Higher Education

Introduction to Social Work: Chapter 4