Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

Conflict does NOT include ________.
a) expressed struggle and perceived incompatible goals
b) perceived scarce rewards
c) interdependence and inevitability
d) variability

Question 2:

________ is NOT an individual conflict style.
a) Indirect communication
b) Vetoing
c) Passive aggression
d) Assertion

Question 3:

Relational conflict styles are ________.
a) complementary
b) symmetrical and parallel
c) ritualistic
d) all of the above

Question 4:

The following statement regarding gender and behaviour is NOT true: ________.
a) In the workplace, women are more likely to endorse compromising to resolve conflicts
b) Boys are more likely to make proposals for action that begin with the word let’s
c) Boys try to get their way by ordering one another around
d) Behaviour that does not fit preconceived ideas about gender differences may go unnoticed

Question 5:

________ problem solving is NOT a method of conflict resolution.
a) Win–lose
b) Win–win
c) Lose–lose
d) Lose-some/Win-some

Question 6:

Conflict is defined as an expressed struggle that inevitably occurs between at least to interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
a) True
b) False

Question 7:

Conflicts are only dysfunctional.
a) True
b) False

Question 8:

Defining your needs is the first step in the win–win approach to resolving conflict.
a) True
b) False

Question 9:

A compromise gives both people all of what they want.
a) True
b) False

Question 10:

Win–win problem solving is different in approach and outcome from both the win–lose and lose–lose styles.
a) True
b) False

Higher Education

Interplay: Chapter 10