Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:

According the emergent approach of leadership, a leader is seen as ________.
a) True
b) False

Question 2:

________ is NOT a creative problem-solving technique.
a) Problem orientation
b) Brainstorming
c) Brainsketching
d) Mind mapping

Question 3:

________ is a rational problem-solving technique.
a) Crowdsourcing
b) Fantasy chaining
c) Quality circles
d) Brainstorming

Question 4:

The nominal group technique is an idea-generation technique ________.
a) that involves exchange of ideas on paper in a group setting
b) in which group members work independently at first and then share their initial ideas
c) that involves sketching ideas on paper, followed by sharing with others
d) that uses metaphors and analogies to make the strange familiar and the familiar strange

Question 5:

A focus group is ________.
a) the same as a primary work group
b) another name for a project-specific work group
c) a group that only uses creative problem-solving methods
d) a group interview with a central purpose that guides the discussion

Question 6:

An organization decides to invite large groups of Internet users to generate and share ideas on their products and services. This organization is using ________ to generate information/solutions.
a) a focus group
b) fantasy chaining
c) crowdsourcing
d) a closed-source approach

Question 7:

Consensus implies that ________.
a) group members have surrendered to groupthink
b) a group decision has resulted in disastrous consequences
c) all participating members believe they can live with the group decision
d) group members do not agree

Question 8:

Professors Macdonald, Green, and Patterson meet to discuss the problem of student retention at their college. Professor Green, the group leader, suggests that they create a story about a climber trying to reach Mount Everest. In telling the story, they liken the climber’s situation to students who are attempting to complete their studies. The professors are using an approach to problem-solving called ________.
a) crowdsourcing
b) a quality circle
c) a naturopathic approach
d) fantasy chaining

Question 9:

Groups with ________ or more males typically reject female contenders for emergent leadership.
a) two
b) four
c) six
d) eight

Question 10:

The second step in problem solving is ________.
a) implementing the decision
b) establishing criteria for solutions
c) choosing the best solution
d) analyzing and defining the problem

Question 11:

Brainwriting tends to have better results than brainstorming.
a) True
b) False

Question 12:

The Delphi method is a structured method of decision making using panels of experts.
a) True
b) False

Question 13:

In mixed-gender focus groups, men typically exercise more influence than women.
a) True
b) False

Question 14:

Wikipedia is an example of an open-source project.
a) True
b) False

Question 15:

An analogy is an idea-generation technique that uses a single word or idea placed at the centre of a piece of paper to stimulate more ideas.
a) True
b) False

Question 16:

Weaknesses in the Delphi technique include the possibility for inclusion of participants with insufficient knowledge or motivation and the possibility that the organization will delay or never implement some recommendations.
a) True
b) False

Question 17:

The situational approach to the study of leadership is an approach that sees leaders as visionaries who challenge and mentor.
a) True
b) False

Question 18:

Synectics rely heavily on the use of mind maps and focus groups.
a) True
b) False

Question 19:

Closed-ended questions lead to double-loop learning and synectic confusion.
a) True
b) False

Question 20:

The desire to conform to dominant group opinion is termed groupthink.
a) True
b) False

Higher Education

Communication in Everyday Life: Chapter 10