Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:

In the Aristotelian model of communication, the ultimate aim of communication is ________.
a) to build positive relationships
b) to create a viable transactional communication event
c) to persuade an audience
d) to promote self-efficacy

Question 2:

Source credibility refers to ________.
a) the personal attractiveness of a communicator to an audience
b) appeals based on logic and reasoning
c) self-esteem that shows in many aspects of our lives
d) the reliability of the medium used to transmit a message

Question 3:

Lasswell’s model added two components to the earlier Aristotelian model of communication: ________.
a) transactional analysis and scenarios
b) spiritualism and personal beliefs
c) physiological and psychological noise
d) channels and effects

Question 4:

In the Shannon-Weaver mathematical model, ________ is the interference that occurs in the transmitting or receiving of signals.
a) psychic inference
b) feedback
c) noise
d) the communication loop

Question 5:

The ________ model of communication is a helical model which sees communication as a never-ending story, with no fixed beginning or ending.
a) Aristotelian
b) Schramm
c) Barnlund
d) Dance

Question 6:

According to John French and Bertram Raven, communicators can draw on ________ sources of power.
a) reward, legitimate, expert or information, coercive and referent
b) referent, coercive, status, social, trickle-down
c) open access, physiological, psychological
d) dynamism, illusory, coercive, reward

Question 7:

Standpoint theory holds that ________.
a) societies can be compared for their ability to communicate
b) clearly identifying your position will help you communicate a point
c) our gender is the most important factor in our ability to communicate clearly
d) our background and experiences determine our perspective

Question 8:

Trickle-down access to information can be defined as ________.
a) controlled and restricted access to information, flowing mostly downward
b) unrestricted and uncontrolled sharing or information on open platforms, accessible to everyone
c) unrestricted access to information flowing from mass media and reaching everyone at the same time
d) none of the above

Question 9:

________ is NOT a factor identified as causing communication breakdown.
a) Expectancy
b) Fear of pain
c) Flexibility
d) Speed

Question 10:

In order to avoid communication breakdown, stick to more ________ language patterns when working in a second language.
a) figurative
b) formal
c) complex
d) simultaneous

Question 11:

Source credibility appeals are based on the trustworthiness, competency, status, dynamism, and sociability of the communicator.
a) True
b) False

Question 12:

Emotional appeals are based on the emotional state of the communicator.
a) True
b) False

Question 13:

External noise is interference based on a biological condition or function.
a) True
b) False

Question 14:

The less overlap in field of experience, the easier it is to communicate.
a) True
b) False

Question 15:

Transactional theory sees communication as a dynamic process, involving continuous changes in communicators and environments.
a) True
b) False

Question 16:

Communication is reversible and repeatable.
a) True
b) False

Question 17:

Referent power is power that comes from personal attractiveness.
a) True
b) False

Question 18:

Redundant information creates noise in the communication experience.
a) True
b) False

Question 19:

Many crises—personal, organizational, and political—occur because of lack of precision in language.
a) True
b) False

Question 20:

To avoid communication breakdowns, you should be aware of the meaning of nonverbal signals.
a) True
b) False

Higher Education

Communication in Everyday Life: Chapter 1