Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

Attacks against our presenting self are called ________.
a) face-threatening acts
b) face-saving acts
c) defensive communication
d) offensive communication
e) focused communication

Question 2:

Communication climate ________.
a) is the social tone of a relationship
b) involves the specific tasks we do in a relationship
c) is similar across all relationships
d) is always hot or always cold
e) is defined by our relationships at work

Question 3:

The most valued level of a confirming type message is ________.
a) endorsement
b) acknowledgement
c) recognition
d) reflection
e) regulation

Question 4:

Which of the following types of messages creates a negative communication climate because it is defensive and often devalues others?
a) confirming
b) disagreeing
c) disconfirming
d) interrupting
e) incongruous

Question 5:

When Betty’s colleague, Wilma replies, ‘Betty, you know how Barney can be! Just relax!’, she is using which type of disconfirming response?
a) Irrelevant
b) Tangential
c) Ambiguous
d) Incongruous
e) Impervious

Question 6:

Not returning a phone call from a friend is an example of an ________ response to a message.
a) irrelevant
b) ambiguous
c) incongruous
d) impervious
e) impersonal

Question 7:

According to Gibb, if neutrality is the defense-arousing category of a message, which of the following would be the opposing supportive category?
a) Equality
b) Provisionalism
c) Spontaneity
d) Description
e) Empathy

Question 8:

Gibb’s notion of spontaneity means sharing whatever you’re thinking as soon as it crosses your mind.
a) True
b) False

Question 9:

Evaluation and certainty are both supportive behaviour categories described by Gibbs.
a) True
b) False

Higher Education

Interplay: The Process of Interpersonal Communication, Third Canadian Edition - Student Practice Quiz - Chapter 9