Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

The ________ stage is when members of a group not only accept a decision but endorse it.
a) orientation
b) reinforcement
c) endorsement
d) emergence
e) conflict

Question 2:

Interaction that follows officially established channels in an organization is referred to as ________.
a) formal communication
b) informal communication
c) horizontal communication
d) upward communication
e) downward communication

Question 3:

Research studying the cultural influences on computer-mediated business negotiations revealed the following:
a) Anonymous, computer-mediated negotiations are more influenced by the cultural background of the negotiators than are face-to-face negotiations.
b) Without the non-verbal communication information available in face-to-face negotiations, Web-based, anonymous negotiators feel a high level of social uncertainty, which results in tied behaviour closer to their own cultural norms.
c) Researchers found several effects of culture on the participants’ expectations before the negotiations as well as on the negotiators’ behaviour during negotiations.
d) All of the above.
e) None of the above.

Question 4:

There are two important tasks mentioned in the text to do before going to an interview. One is to clarify the interview’s goals. Which of the following is the second?
a) Be prepared.
b) Send a note of thanks.
c) Don’t prepare; just keep calm.
d) Buy yourself a new outfit, accessorized with shoes.
e) Call your mother and/or father.

Question 5:

The cultures of working in groups involve ________.
a) sociability
b) distribution of power
c) tolerance of new ideas
d) emotional support
e) All of the above.

Question 6:

7. Emotional support and the tolerance of new ideas are dimensions of organizational culture.
a) True
b) False

Question 7:

Among the qualities that distinguish winning teams is a collaborative climate in which members trust and support one another.
a) True
b) False

Question 8:

During an employment interview it is customary for the interviewer to talk the majority of the time.
a) True
b) False

Question 9:

Effective leadership depends on how different leaders use their power to influence and motivate others.
a) True
b) False

Question 10:

Referent power is the most interpersonal influencing type of power.
a) True
b) False

Higher Education

Interplay: The Process of Interpersonal Communication, Third Canadian Edition - Student Practice Quiz - Chapter 12