Student Quiz: Chapter 2 | Communicating for Results 2e | Higher Education

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the "Submit my answers" button at the bottom of the page to receive your results.

Question 1:

Effective business communication is not ________.
a) audience-focused
b) purpose-driven
c) writer-focused
d) concise

Question 2:

When conducting an audience analysis, writers should consider ________.
a) their experience with the audience
b) the audience's attitudes, interests, and questions
c) how much the audience knows about the subject
d) All of the above.

Question 3:

Mapping, brainstorming, and asking questions are examples of ________.
a) prewriting techniques
b) outlining techniques
c) drafting techniques
d) editing techniques

Question 4:

The process of writers working together to create documents is called ________.
a) combative writing
b) collaborative writing
c) choreographed writing
d) All of the above.

Question 5:

Establishing the purpose of a message before beginning to write it allows you to ________.
a) reduce the chance that the message will succeed
b) overlook key components of the message
c) organize the message effectively
d) include only one purpose in the message

Question 6:

When determining the scope of a message, a writer should consider ________.
a) the level of detail the audience needs
b) how technical the document should be
c) what format the audience expects
d) All of the above.

Question 7:

The physical means by which an oral or written transmission is communicated is called the ________.
a) channel
b) router
c) transmitter
d) directional marker

Question 8:

When revising and editing, a writer should ________.
a) rely on spell- and grammar-check programs on their computer
b) read the draft aloud
c) speed-read the draft
d) analyze the draft during one reading

Question 9:

When a writer is psychologically unable to begin composing, he or she has ________.
a) writer's block
b) writer's wedge
c) writer's jam
d) writer's hindrance

Question 10:

Which of the following is not a method of development used to organize material?
a) Sequential development
b) Chronological development
c) Cause-and-effect development
d) Show-and-tell development

Higher Education

Communicating for Results, 2e: Chapter 2