Chapter 8 | Higher Education | Oxford University Press Canada

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

'Will you lend me your pen?' is an example of a(n) ____________.
a) direct request
b) indirect appeal
c) reward
d) act of face maintenance
e) relational appeal

Question 2:

In which type of compliance-gaining strategy are hints used most frequently?
a) direct requests
b) indirect requests
c) exchange and reciprocity
d) reward and punishment
e) face maintenance

Question 3:

Tactics we use to persuade others to act in a desired way are called ____________ strategies.
a) social science
b) comprehension-checking
c) empathic
d) alienating
e) compliance-gaining

Question 4:

The fact that two people both like the same kind of books is most important during the _________ relationship stage.
a) initiating
b) integrating
c) bonding
d) circumscribing
e) terminating

Question 5:

Albert Camus said, 'Charm is a way of getting the answer yes without asking a clear question.' This quotation refers to _____________.
a) a balance of power
b) exchange and reciprocity
c) an indirect appeal
d) face maintenance
e) a relational appeal

Question 6:

An interpersonal relationship is an association in which the parties meet each other's social needs to some degree.
a) True
b) False

Question 7:

Relational messages are usually expressed nonverbally.
a) True
b) False

Question 8:

The number and variety of compliance-gaining strategies decreases with age.
a) True
b) False

Question 9:

The exchange and reciprocity approach can be either manipulative or supportive.
a) True
b) False

Question 10:

Compliance-gaining strategies define negative tactics we use to coerce others to think or act in a desired way.
a) True
b) False

Higher Education

Interplay: The Process of Interpersonal Communication - Quiz 08