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Returns Policy
Books must be received in mint saleable condition, free of markings or sticker damage. No books are returnable before three(3) months or after twelve (12) months from the date of invoice. Old editions must be returned within one(1) year of publication of a new edition. All returns must be pre-paid and be accompanied by documentation showing original invoice number, quantity returned, number of cartons, and name and address of sender. Claims for short shipments, shipping and billing errors must be made within thirty (3) days of invoice date.
For details of our discount structure and full returns policy, please contact your local sales representative or Andrea Katwaroo in the Trade Sales Group. Oxford University Press offers a wide range of higher education, academic, education and English as a Second Language titles at full trade discount as part of its Agency Plan.
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OXFORD UNIVERSITY PRESS |