Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

Communication climate refers to ________.
a) the level of hostility surrounding a relationship
b) the influence of climate change on relationships
c) the environmental patterns of relationship
d) the social tone of a relationship

Question 2:

Confirming messages does NOT include ________.
a) recognition
b) acknowledgement
c) ambiguity
d) endorsement

Question 3:

Disagreein messages do NOT include ________.
a) argumentativeness
b) complaining
c) aggressiveness
d) imperviousness

Question 4:

Disconfirming messages do NOT include ________.
a) impervious response
b) endorsement
c) interrupting response
d) irrelevant response

Question 5:

________ is NOT a defence-provoking message.
a) A supportive message
b) An evaluative message
c) A message involving some attempt to control another
d) A message in which the speaker hides an ulterior motive

Question 6:

Communication climate refers to the social tone of a relationship.
a) True
b) False

Question 7:

Levels of message confirmation include a range of confirming and disconfirming communication.
a) True
b) False

Question 8:

Seeking more information has no effect on negative communication climates.
a) True
b) False

Question 9:

Your sincere and well-phrased requests for specific details will always meet with success.
a) True
b) False

Question 10:

When you have no intention of attacking a critic’s views, the critic will still likely remain defensive.
a) True
b) False

Higher Education

Interplay: Chapter 09