Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:

What is participative decision-making?
a) Decision-making in a group with a flattened hierarchy
b) The process of eliciting feedback from group members as individuals to protect them from criticism
c) Decision-making that excludes the group’s leadership
d) The development of solutions that involve the people who will be affected

Question 2:

What is force field analysis?
a) A problem-analysis method that looks at factors helping and hindering the group
b) A style of leadership analysis that examines strengths and traits
c) A retrospective analysis of the factors that contribute to groupthink
d) A method of gaining member and public buy-in through learning about stakeholders’ concerns

Question 3:

When might a group use nominal group technique?
a) When there is no leader in the group
b) When two or three members are struggling to assert leadership
c) When the group faces a dilemma that has no positive outcome
d) When group members are likely criticize others’ contributions

Question 4:

When a leader uses legitimate power, coercive power, and reward power to direct the group’s activities, what is the leader demonstrating?
a) Authoritarian leadership
b) Democratic leadership
c) Laissez-faire leadership
d) Dictatorial leadership

Question 5:

Which of the following is NOT a developmental stage in problem-solving groups?
a) Orientation stage
b) Compromise stage
c) Emergence stage
d) Reinforcement stage

Question 6:

Parliamentary procedure is not relevant to the way most organizational meetings are run.
a) True
b) False

Question 7:

When there is too much information, groups may struggle to sort out what is valuable and what is unnecessary.
a) True
b) False

Question 8:

One reason groups may make bad decisions is due to group members going along with the crowd and not offering a dissenting opinion.
a) True
b) False

Question 9:

Very few jobs involve substantial problem-solving.
a) True
b) False

Question 10:

Information overload occurs when a group lacks information it needs to operate effectively.
a) True
b) False

Higher Education

Understanding Human Communication, Third Edition: Chapter 10