Higher Education

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Communication in Everyday Life: Chapter 9

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the “Submit my answers” button at the bottom of the page to receive your results.

Question 1:


a) three-act play
b) musical
c) documentary
d) improvisational skit

Question 2:


a) problem orientation
b) evaluation
c) strategy
d) neutrality

Question 3:


a) control
b) problem orientation
c) description
d) spontaneity

Question 4:


a) Competing
b) Avoiding
c) Strategizing
d) Collaborating

Question 5:


a) covert conflict
b) overt conflict
c) workplace bullying
d) workplace violence

Question 6:


a) personality differences
b) insufficient information
c) interdependencies
d) scarce resources

Question 7:


a) insufficient information
b) scarce and non-distributable resources
c) poor communication
d) personality differences

Question 8:


a) problem orientated
b) dysfunctional
c) behaving like a workplace sociopath
d) being neutral

Question 9:


a) strategy
b) spontaneity
c) empathy
d) certainty

Question 10:


a) I sense
b) I feel
c) I want
d) I like

Question 11:


a) True
b) False

Question 12:


a) True
b) False

Question 13:


a) True
b) False

Question 14:


a) True
b) False

Question 15:


a) True
b) False

Question 16:


a) True
b) False

Question 17:


a) True
b) False

Question 18:


a) True
b) False

Question 19:


a) True
b) False

Question 20:


a) True
b) False