Student Quiz: Chapter 1 | Communicating for Results 2e | Higher Education

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the "Submit my answers" button at the bottom of the page to receive your results.

Question 1:

Flatter organizations are ones that ________.
a) have fewer middle managers
b) have shorter communications chains
c) require all individuals to be skilled communicators
d) All of the above.

Question 2:

The study of how meaning is assigned and understood is ________.
a) rhetorics
b) semantics
c) semiotics
d) cybernetics

Question 3:

The communication process does not require ________.
a) encoding
b) recruiting
c) a channel
d) decoding

Question 4:

Appearance, facial expression, and voice inflection are part of ________.
a) verbal communication
b) written communication
c) non-verbal communication
d) telephone communication

Question 5:

Superiors channeling information to subordiantes is an example of ________.
a) upward communication
b) downward communication
c) vertical communication
d) horizantal communication

Question 6:

Which of the following is not a barrier to effective communication?
a) Mechanical interference
b) Channel overload
c) Information overload
d) Emotional interference

Question 7:

Ethical communication is characterized by ________.
a) biases
b) exaggeration
c) rights violation
d) honesty

Question 8:

Low-context cultures favour ________.
a) direct communication
b) non-verbal communication
c) politeness strategies
d) shared cultural meanings

Question 9:

A false published statement that is damaging or injurous to a person's reputation is ________.
a) permitted on Facebook
b) called libel
c) called plagiarism
d) protected by corporate disclosure practices

Question 10:

Active listening does not require ________.
a) asking questions
b) paraphrasing the speaker's main points
c) paying attention to non-verbal clues
d) rejecting messages based on personal value systems

Higher Education

Communicating for Results, 2e: Chapter 1