Chapter 11 | Higher Education | Oxford University Press Canada

Instructions: For each question, click on the radio button beside your answer. When you have completed the entire quiz, click the Submit my answers button at the bottom of the page to receive your results.

Question 1:

Sherell and Monique have a disagreement about how to spend their end-of-year bonus. Sherell wants to go on a trip and Monique wants to spend it on the house. Instead, they decide to buy a fishing boat. This is probably an example of _______________.
a) avoidance
b) compromise
c) collaboration
d) competing
e) accommodating

Question 2:

The distinguishing characteristic in win-lose problem solving is ___________.
a) power
b) accommodation
c) triumph
d) compromise
e) none of the above

Question 3:

Which of the following choices has two components of an assertive message?
a) accommodation and interpretation
b) intention and consequence
c) frustration and manipulation
d) respect and avoidance
e) none of the above

Question 4:

Which of the following was not a finding in a study of college students on sex roles in handling conflict?
a) Men are better listeners.
b) Women are more concerned with others' feelings.
c) Men are more direct.
d) all of the above
e) none of the above

Question 5:

'I have tried everything in my power to make this relationship work, but it's impossible. It'll never work because you don't make any effort; you don't try at all.' This statement is an example of which type of dysfunctional conflict?
a) short sightedness
b) losing sight of the original issue
c) unwillingness to cooperate
d) polarization
e) personalization

Question 6:

Research has revealed a strong relationship between the way a father handles conflict and the style used by his adult children.
a) True
b) False

Question 7:

Assertive approaches to conflict are likely to seem rude to members of collectivist cultures.
a) True
b) False

Question 8:

Recent research shows that the differences of how men and women approach conflict are rather small and not at all representative of the stereotypical picture of the aggressive male and the passive female.
a) True
b) False

Question 9:

Women are more likely to use logical reasoning and bargaining than aggression in conflict.
a) True
b) False

Question 10:

For men, friendship and aggression are mutually exclusive.
a) True
b) False

Question 11:

For men, friendship and aggression are mutually exclusive.
a) True
b) False

Higher Education

Interplay: The Process of Interpersonal Communication - Quiz 11