Part 1: Marketing Fundamentals
1. Marketing in Society
2. The Marketing Environment and Competitor Analysis
3. Marketing Psychology and Consumer Buyer Behaviour
4. Market Research and Marketing Information Systems
Part 2: Principles of Marketing
Management
5. Marketing Strategy
6. Market Segmentation and Positioning
7. Market Development and International Marketing
8. Marketing Implementation and Control
Part 3: The Marketing Mix Principle
9. Products, Services and Branding Decisions
10. Price
Decisions
11. An Introduction to Marketing Communications
12. Marketing Communications: Tools and Techniques
13. Managing Marketing Communications: Planning and Implementation
14. Retailing and Channel Management
Part 4: Principles of Relational Marketing
15.
Services Marketing and Non-profit Marketing
16. Business-to-Business Marketing and Key Account Management
17. Relationship Marketing and Customer Service Management
Part 5: Contemporary Markteing Practice
18. New Technology and Marketing
19. Post-modern Marketing
20. Marketing Ethics and Corporate Social Responsibility
Paul Baines is Senior Lecturer in Marketing at the School of Management, Cranfield University. Paul is the author and co-author of numerous journal articles and book chapters on the use of marketing techniques in non-conventional services environments, particularly for political parties and
candidates. With John Egan and Frank Jefkins, he co-wrote `Contemporary PR Practice` (Elsevier, 2004). His latest book, co-written with Robert M Worcester and Roger Mortimore is a text on public opinion and political marketing entitled 'Explaining Labour's Landslip' (Politicos, 2005). Paul`s
marketing consultancy projects include work for a number of organisations including a high-profile football club, a large aerospace maintenance company, a national charity, an advertising agency and an examination board. Chris Fill is Principal Lecturer in Marketing Management at the University of
Portsmouth. Much of his research to date has centred on aspects of integrated marketing communications, corporate identity and associated branding issues. He has written a number of books, including the most recently published fourth edition of his internationally recognised textbook, 'Marketing
Communications'. In addition to teaching both marketing communications and business-to-business marketing at undergraduate and postgraduate levels, he undertakes consultancy assignments for public and private sector organisations. He is also Senior Examiner for the Chartered Institute of Marketing,
responsible for the Marketing Communications module. He speaks regularly on marketing communications issues. Prior to his academic career, Chris enjoyed a successful marketing and commercial career with a variety of international organisations. Kelly Page is Lecturer in Marketing and Strategy at
Cardiff Business School. Her research interests include the role of human psychology in electronic technology adoption and usage, and the positioning and conduct of electronic marketing strategy and activities. Prior to joining the school Kelly lectured at Glamorgan University and held the position
as leader of the Welsh Unit for Research in Marketing. Before she relocated to the UK, Kelly worked in Australia as a MBA Unit Chair/Author for APESMA Management Education (now Chiefly Business School), lectured at the University of New South Wales (UNSW) and worked as a consultant with The Leading
Edge (TLE) Research Group.