Oxford University Press is a department of the University of Oxford. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Price: $123.95

Format:
Paperback 320 pp.
7 figures; 3 tables, 8" x 10"

ISBN-10:
0195433548

ISBN-13:
9780195433548

Copyright Year:
2011

Imprint: OUP Canada

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Working with People

Communication Skills for Reflective Practice, Canadian Edition

Louise Harms and Joanna Pierce

Now in a Canadian edition, Working with People is a multidimensional guide to interpersonal communication in the human services. Seamlessly integrating Canadian research and examples, the text offers practical instruction on the basics of relationship-building, interviewing, assessment, and in-the-field communication, with case studies from experienced practitioners throughout. Students will learn about the worker-client relationship, the steps involved in developing discipline-specific communication skills, and the importance of cross-cultural knowledge and self-awareness on the part of the case worker. Comprehensive and accessible, this new Canadian edition explains the strengths and shortcomings of various theoretical approaches and points out the need for continuing self-assessment and self-care in a profession that can often be physically and emotionally stressful.

Readership : Working with People is a core text for communication-based courses in social work and other human service professions, generally taught in third and fourth year out of social work departments at Canadian universities.

Reviews

  • "Reads in a more interesting way than other texts and presents a well-rounded perspective. . . . The introduction of topics such as spirituality, compassion fatigue, and vicarious traumatization is timely."

    --Irene Carter, University of Windsor

Contributors
Preface
Acknowledgements
How to Use this Book
Part I: Framing the Relationship
1. Working towards Change
Learning Goals
Beginning Practice
Experiences of Adversity
Why Do We Provide Human Services?
Who is Involved in Human Service Work?
Values in the Relationship
Five Core Practice Values
How Do Human Service Workers Influence Change?
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
2. Understanding Communication and Change
Learning Goals
Understanding Communication
Communication as a Process
Verbal Communication Processes
The Use of Silence
Non-Verbal Communication Processes
Individual and Collective Communication Processes
Communication beyond the Five Senses
Communication for Survival
Communication as Healing or Therapeutic
Communication as Power
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
3. Theorizing Communication and Change
Learning Goals
The Influences on Our Listening
World Views and Paradigms
Theoretical Knowledge
Factual Knowledge
A Multi-dimensional Approach
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
Part II: Basic Skills: Forming the Relationship
4. Preparing for Practice
Learning Goals
Why the 'Use of Self' Is an Important Concept for Workers
Your Use of Self in Context
Community-Based Practice
The Purpose of Your Agency
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
5. Sustaining Your Self in Practice
Learning Goals
Self-Care and Professional Development
Critical Self-Reflection
Supervision and Other Supports
Debriefing
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
6. Establishing a Good Working Relationship
Learning Goals
Preparing to Meet
Making Initial Contact
Engagement
Confidentiality
Using Self-Disclosure
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
Part III: Basic Skills: Focusing the Communication
7. Establishing the Story
Learning Goals
The Task of Establishing the Clients Story
What Questions Will I Ask?
Additional Verbal Skills
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
8. Paraphrasing and Summarizing
Learning Goals
Building the Dimensions of People's Experiences
Reflecting Skills
Summarizing Skills
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
9. Forming an Assessment - Setting the Agenda
Learning Goals
Who Is the Assessment for?
Challenges in the Assessment Process
What Assessment Frameworks are used?
A Multi-dimensional Assessment Framework
What Interventions Are Used?
How Do We Set The Goals for the Work?
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
10. Assessing Risk Situations
Learning Goals
Working with Conflict
Threatening Behaviour
Risk and Confidentiality
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
Part IV: Applying the Skills: Focusing the Intervention
11. Task-Centred and Crisis-Intervention Skills
Learning Goals
Core Skills of Task-Centred Practice
Core Skills of Crisis-Intervention Practice
Strengths and Limitations of CBT Skills
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
12. Psychodynamic and Cognitive Behavioural Skills
Learning Goals
Core Skills of Psychodynamic Practice
Core Skills of Cognitive Behavioural Practice
Strengths and Limitations of these Skills
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
13. Narrative and Solution-focused Skills
Learning Goals
Core Skills of Narrative Practice
Core Skills of Solution-Focused Practice
Strengths and Limitations of Narrative Skills
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
14. Feminist and Critical Theory Skills
Learning Goals
Core Skills of Feminist Practice
Strengths and Limitations of Feminist Skills
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
Part V: Finishing the Work
15. Finishing the Work
Learning Goals
Thinking about Finishing the Work
Providing Follow-Up and Keeping the Door Open
Strengths, Optimism, and Communication
Chapter Summary
Questions for Analysis
Recommended readings
Internet Resources
Appendix
Glossary
Bibliography
Index

Instructor's Manual
PowerPoint slides

Joanna Pierce is assistant professor and field education director in the School of Social Work at the University of Northern British Columbia. Her research and teaching interests include cross-cultural communication, community development, remote/northern practice development, child welfare, social policy, and mental health. In addition to her faculty role, her clinical practice experience includes working extensively and intensely with First Nations communities in the areas of community development and mental health provision. This is her first book.

Social Policy in Canada - Ernie Lightman
Connecting Policy to Practice in the Human Services - Dr. Brad McKenzie and Dr. Brian Wharf
Challenging Oppression and Confronting Privilege - Bob Mullaly
Making Sense in the Social Sciences - Margot Northey, Lorne Tepperman and Patrizia Albanese

Special Features

  • Canadian content. Integrates Canadian research and examples throughout, providing students with a relevant and relatable backdrop for developing the communication skills they need to function effectively within Canada's multicultural society.
  • Multidimensional approach. Explores personal experiences from inner- and outer-world perspectives, considering both the 'internal dimensions' of people and the impact of their surrounding environment, helping students recognize the various factors they must consider as a social worker.
  • Comprehensive. An extensive range of topics - including cross-cultural practice, work with Aboriginal and northern communities, and work with diverse populations - offers students an accessible, in-depth treatment of the discipline.
  • Practice-based approach. Encourages students to apply theoretical concepts in order to build the practical communication skills they will need once working in the field.
  • 'Focus on Practice' case studies. Draws on engaging, real-life case studies throughout to demonstrate how experienced practitioners work through difficult scenarios.
  • 'Practice Pack' appendix. New to the Canadian edition, this perforated appendix includes Canadian social work references; tips on making ethical decisions; a summary of the Harms model of decision-making; the Holmes and Rake social readjustment scale; drug and alcohol addiction abuse assessment; First Nations code of ethics; core social work values and principles as outlined by the Canadian Association of Social Workers (CASW 2005); and additional resources, making it an invaluable tool for fieldwork.
  • Skill-building pedagogy. A wealth of pedagogical features - including learning objectives, reflective practice questions, key terms bolded at first use, a glossary, marginal cross-references, and analysis questions - help students develop reflective and practical skills.
  • Robust ancillary package. An online instructor's manual and PowerPoint slides make course planning and evaluation simple and effective.