1. How to Work Well in Canada
2. Understanding Your Workplace Culture
3. Setting the Stage for Success
4. Projecting a Professional Image
5. Actions Speak Louder Than Words
6. Part A: Business Talk on the Job
6. Part B: Business Talk on the Job
7. Telephone Tips
8.
Business Writing That Gets Results
9. Getting Along with Co-workers
10. Good Boss/Bad Boss
11. Client Relations and Business Etiquette
12. Office Politics, Gossip, and Romance
13. Avoiding and Solving Problems
14. Networking, Small-talk, and Relationship Building
15.
Managing Your Time and Being Productive
16. Business outside the Office
17. Meetings and Presentations
There are no Instructor/Student Resources available at this time.
Beverley Payne is currently the Lead Instructor for Workplace English as a Second Language at the Thames Valley District School Board in London, Ontario. Beverley has been an adult ESL instructor for 15 years and a Human Relations consultant and social worker for more than 30 years. She has
created in-house workbooks on Communication Skills, Time Management, Customer Service, Team Building and Cultural Awareness for the University of Western Ontario, London Life and Great West Life Insurance Companies, and Canada Trust.
Terry Webb is presently a Lead Instructor for ESL
programs at the Thames Valley District School Board in London, Ontario, where she has been an adult ESL instructor for 20 years. She has also been an instructor of anthropology at the University of Western Ontario for over 25 years. She is a writer and tester for IELTS. In addition, she has worked
on many contracts for the Centre for Canadian Language Benchmarks.
Beverley and Terry taught together in Beijing, China, as part of the Ontario Additional Qualifications Course certification process towards their ESL specialist qualification.
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